The online experience
Ordering online felt like more than scrolling through a supermarket catalogue.
We began inside the Dave's app at the Il-Gżira store and deliberately explored the journey as an ordinary online shopper would. Instead of going straight to search, we moved through the storefront, category pages, favourites, monthly savings and the app's meal-inspiration tools before building the basket.
The interface grouped the supermarket into familiar shopping areas such as groceries, dairy and eggs, fruit and vegetables, bread and wraps, deli, chilled foods, butcher, frozen foods, snacks, beverages and household essentials. That made a large product range easier to navigate on a phone, especially when the aim was to mix everyday staples with specialist items in the same order.
We also found features designed to reduce the amount of repetitive shopping. Favourites keeps regularly considered products close at hand, while Fast Shopping is built around quickly returning to previous purchases. For shoppers who tend to buy similar basics each week, that kind of shortcut could be more useful than starting from zero every time.